Refund Policy

Last updated: June 2025  |  Adpins Ltd, Registered in England & Wales

1. DIGITAL SUBSCRIPTIONS & SaaS PLANS

For monthly subscription-based services (AI agents, automation plans, SaaS access, mini app subscriptions):

• Cancellations made before the next billing cycle will stop future charges.
• Partial-month refunds are not issued unless the service was not delivered as described.
• If you experience a technical issue preventing access, contact us within 7 days for a resolution or credit.

2. ONE-TIME DEVELOPMENT SERVICES

For custom software, bot development, and one-time project work:

• A refund may be issued if work has not yet commenced.
• Once development work has begun, payments for completed milestones are non-refundable.
• If the final deliverable does not match the agreed specification, we will revise it at no additional cost.

3. CONSULTING SESSIONS

For paid consulting and strategy sessions:

• Cancellations made at least 24 hours before the session are fully refundable.
• Cancellations with less than 24 hours notice are not refundable.
• If we cancel or reschedule, a full refund will be issued.

4. HOW TO REQUEST A REFUND

To request a refund, please email us at info@adpins.ltd with:

• Your name and email address used for payment
• The service or plan you purchased
• The reason for your refund request

We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment provider.

5. DISPUTES

We strongly encourage clients to contact us directly before initiating a chargeback or dispute with their bank or card provider. Most issues can be resolved quickly and amicably. Unresolved disputes raised without prior contact may affect future service eligibility.

6. CONTACT

Adpins Ltd  |  2 Frederick Street, Kings Cross, London, WC1X 0ND

Email: info@adpins.ltd  |  Phone / WhatsApp: +44 7537 131381